Privacy Policy

1. Who we are

Pfitztronic Pty Ltd is an enterprise and business architecture consultancy based in Kanye, Botswana. For personal information covered by this policy, Pfitztronic is the data controller and determines why and how that information is processed.

You can contact us at tendai@pfitztronic.co.bw, by telephone at +267 74 178 111, or through our contact page.

2. Information we collect

We may collect the following personal information:

• Contact enquiries: your name, email address, subject and the message you submit through our contact form.
• Direct communications: information you provide when you email, telephone or otherwise communicate with us.
• Business information: your role, organisation and information relevant to a requested service or potential engagement.
• Technical information: our hosting, content-delivery and security providers may process details such as your IP address, browser type, device information, requested page and access time when delivering the website.

Please do not submit confidential, sensitive or special-category personal information through the general contact form unless we specifically ask for it and provide an appropriate way to send it.

3. How and why we use information

We process personal information only where we have a lawful reason to do so. Depending on the circumstances, we use it to:

• respond to enquiries and communicate with you;
• take steps you request before entering into a contract;
• provide, administer and improve our services;
• operate, maintain and protect our website and communications;
• keep appropriate business, financial and legal records; and
• comply with applicable laws or exercise and defend legal rights.

4. How we share information

We do not sell personal information. We may share it only where reasonably necessary with:

• website hosting, content-delivery, security and technical service providers;
• the serverless mail service and email provider used to deliver contact-form enquiries to us;
• professional advisers such as accountants, auditors, insurers or legal advisers;
• regulators, courts, law-enforcement bodies or other authorities where required or permitted by law; and
• a successor organisation in connection with a genuine merger, restructuring or transfer of our business, subject to appropriate confidentiality and data-protection safeguards.

Service providers may process information only for the services they provide to us and remain subject to their contractual and legal obligations.

5. Third-party services and cookies

This website loads fonts, interface libraries and other resources from third-party content-delivery services. The contact page also embeds Google Maps. When your browser connects to these services, the provider receives technical connection information and may use cookies or similar technologies under its own privacy terms.

We use Google Analytics to understand how visitors find and use the website, including information about pages viewed, approximate location, device and browser type, and interactions with the site. Google Analytics may place cookies or use similar technologies to collect this information. We use these aggregated insights to measure website performance and improve our content and services. For more information, see Google's Privacy Policy.

We do not currently use the website for targeted advertising. We will update this policy and provide any notice or consent controls required by law if our use of analytics, advertising or other non-essential cookies changes.

Links to social networks and other external websites take you to services we do not control. Their privacy policies apply once you visit them.

6. International processing

Some technology and communications providers may process personal information outside Botswana. Where personal information is transferred internationally, we will take reasonable steps to use providers and safeguards that offer appropriate protection and to meet applicable Botswana data-protection requirements.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, managing a business relationship, resolving disputes and meeting legal, accounting or reporting requirements. Retention periods vary according to the nature of the information and our legal obligations. When information is no longer required, we will delete it or make it anonymous where reasonably practicable.

8. How we protect information

We use reasonable organisational and technical safeguards intended to protect personal information against accidental loss and unauthorised access, use, alteration or disclosure. Information submitted through the website is transmitted using HTTPS. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

9. Your data-protection rights

Subject to the Botswana Data Protection Act, 2024 and any applicable limitations, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing, and to withdraw consent where processing is based on consent.

To exercise a right, email tendai@pfitztronic.co.bw. Please describe your request clearly. We may need to verify your identity before acting on it and will respond within the period required by applicable law.

You may also have the right to lodge a complaint with Botswana's Information and Data Protection Commission.

10. Children's information

This website and our consulting services are intended for organisations and adults. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.